In the new post-Lockdown era, clients returning to the salons are super-mindful of the cleanliness and safety practices they see. Quite frankly, it’s not just a question of what measures you’ve taken, but actually how the client perceives these measures to be effective is equally important especially to your reputation. Take a look at a neat review site especially for salons which can integrate with your salon software to be very efficient in inviting client feedback, and helping you assess how well you’re doing. Meet salonspy.com… your new best friend.
salonspy is integrated with your existing salon software and will send an SMS (text) to your clients just one hour after a completed appointment. The questions asked include a newly formed question on hygiene specifically with concerns about visiting during the Covid 19 Pandemic. A review submitted to salonspy is moderated then posted online, AND IMMEDIATELY the system notifies you via email. You can assess the results and have an opportunity to react to points made by a client, and put right anything that needs addressing. No delay, less anxiety. This is about confidence-building and promoting the best salons online to help you maintain the best possible reputation. We likey like indeed! AND you can sign up for a free trial before committing.
Darren Messais of the large UK based KH Group comments: “salonspy is a great way of monitoring your standards of service, whether you have one salon or 500 salons,” says Darren. “As soon as a client checks out and pays their bill they receive a text message with a link to a simple questionnaire. The addition of the new hygiene question will allow me to monitor our standards and ensure each salon’s cleanliness is exceeding client’s standards and expectations and if not, I can do something about it.”
Sign up to the website now: salonspy.co.uk
salonspy has integrated with iSalon, Shortcuts, Salon Genius, I.Q. Advantage, B2B, Salon Iris and Premier software systems to ensure as many salons and clients benefit from their review system.
For more of the latest hairdressing news, click HERE.
Respect is a hub for UK hairdressers of all ages and stages to find out what We Love, We Hearand We Seeas the best product launches, styling advice, hairtools, education training and seminars and hairshows! Sign up to our newsletter which is sent fortnightly direct to your email, so you stay up-to-date with salon styling information, trends in session work, advice on presenting on stage or progress in educating – whatever your interest, whether you’re a trainee or creative director, an educator or team leader, you’ll find all the opportunities and ideas on www.respectyou.me
We love hairdressing; we see and we hear how you can become the best hairdresser, colourist and salon owner possible. Contact us if you’d like to know more about us. If it’s worth talking about, you’ll read it here.