This year salon business expert Liz McKeon is re-launching one of her best-selling, five-star courses. Liz created Start Your Own Business Mystery Client Shopping for those interested in becoming a professional industry mystery client shopper. The two-day course will also help team managers maintain quality in their business. A professional mystery shopper is part of a business’ customer experience research. The mystery shopper will evaluate a business from the perspective of a client to then provide feedback on improving customer experience.
Why Start Your Own Business Mystery Client Shopping?
Liz’s course aims to provide feedback and show business owners where they can up their game and increase turnover by improving client satisfaction. Liz says that being a professional mystery client service provider is a cost-effective business start-up with unlimited earning potential and business opportunities. Sounds ideal!
Mystery Client Service
Mystery Client Service is a customized consultancy service that lets you know how it feels to be a client in your business. This is the starting point for any business wishing to improve its service quality and delivery. Liz says attention to detail is paramount and will give constructive feedback in every area of service, from the initial booking call to the close of sale. The course is not about catching out a staff member; it’s about running a business well. Most companies have training processes, and Liz says this course will help you see whether your training has worked. It also flags issues that may become problems down the line.
Liz McKeon
Liz McKeon says, “I am so excited to bring this programme back for 2023. The last time we launched it, it was a great success and with quality control continuing to be an incredibly important area within business and essential for business growth and gaining loyal clientele, it was evident that a course like this is needed as we propel further into 2023 where business owners are looking to provide the best level of service possible to their clients whilst increasing sales and stimulating business growth.”
What’s included
The programme overview will include everything from identifying market opportunities to getting the bookings and identifying where you want to position your business services. For a low set-up cost of 1,500 euros, Liz says the course will allow you to start a whole new career and give you unlimited potential. The course is an excellent opportunity for those keen to stay in the industry, start their own business and create a new revenue stream. Liz has identified a huge need for this service in the marketplace, where business owners want to learn how to start, grow, do the service, and much more.
To become a mystery industry client shopper, there are a few key skills you should have:
- Great communication skills
- Fantastic memory, as details are essential for salon reports
- The ability to be discreet
- Great interpersonal skills to be able to work with employees and clients during the audit.
If you meet the criteria, please get in touch using the details in the link below.
Details
Dates: May 10th & 11th
Times: 10am – 5pm
Location: Liz McKeon HQ, Drinan Enterprise Centre, Swords, Co Dublin Fee: Euros 1,250 – single payment or Euros 1,500 – payment plan
Applications can now be made online here
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