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EP33 – Managing expectations with Siobhan Jones & Aaron Carlo

Colourist Siobhan Jones and Celebrity stylist Aaron Carlo have followed very different career paths, but one thing they have in common is managing expectations when it comes to clients. In this podcast this bright and bubbly duo share their advice on everything from client consultation to tackling tricky issues.

On the panel…

When it comes to hair colour Siobhan Jones is a client’s dream. Her ability to spot a fashion trend and translate it into a unique, consumer friendly style is definitely her USP. As a freelance educator, L’Oréal Professionnel Guest Artist and former Headmasters Head of Colour, Siobhan has now gone on to open her own salon Rose & Wild. Check it out on insta here.

Celebrity hair stylist Aaron Carlo has won a string of industry awards and has an enviable client list, including the likes of Cheryl Fernandez Versini, Leona Lewis and Little Mix. A seasoned session stylist too, Aaron has worked backstage with some of the biggest fashion brands and his work can be found gracing the pages of leading glossies on a regular basis.


  • 30s – Introduction from Lauren & Nicky
  • 2m 10s – Introduction from Siobhan & Aaron
  • 3m 45s – Prepping for live shows
  • 5m 30s – Following a brief
  • 6m 45s – Expectations in salon
  • 12m 02s – Re-adjust expectations
  • 13m 45s – Get your work recognised
  • 14m 45s – Not disappointing clients
  • 17m 30s – How to advise clients
  • 20m 27s –  Staying on top of the trends
  • 24m 15s –  Getting consent to promote
  • 28m 15s – Clients expectations advice


  • Rose & Wild
  • Little Mix
  • Social media
  • Retail
  • L’Oréal Professionnel
  • Headmasters

Hosts: Nicky Pope & Lauren Stone
Guest: Siobhan Jones & Aaron Carlo
Editor: Aurore Caboche

Thank you for listening, we hope you enjoyed it. As always, we would love to hear from you so please leave a review HERE and let us know your thoughts.

You can subscribe to the Respectfully podcasts HERE.

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We will be back soon for a new episode of the Respectfully Podcast with our next guests Joe Mills from Joe & Co and Mikey Pearson from Manifesto London.


Respect is a hub for UK hairdressers of all ages and stages to find out what We LoveWe Hear and We See as the best product launches, styling advice, hairtools, education training and seminars and hairshows! Sign up to our newsletter which is sent fortnightly direct to your email, so you stay up-to-date with salon styling information, trends in session work, advice on presenting on stage or progress in educating – whatever your interest, whether you’re a trainee or creative director, an educator or team leader, you’ll find all the opportunities and ideas on

We love hairdressing; we see and we hear how you can become the best hairdresser, colourist and salon owner possible. Contact us if you’d like to know more about us. If it’s worth talking about, you’ll read it here.

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