TRENDING: Visit Colour World’s online hub | Check out the Respect channel on

Search Newsletter
Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors


EEK! We know that the high street (or actually in other words, the shopping centre of any city) has come under attack from the rise of online shopping opportunities. Many of us… holding a hand up here, find it easy, convenient and efficient to shop online – at any time of the day or night, without having to find a babysitter, a parking spot or carry a load of bags. After all, you can choose what you want, compare prices, pay and have your shopping delivered. A recent report  from puts is quite succinctly, and it’s not all bad news.

The results of a survey of 6682 businesses across 120 high streets from towns in all 12 regions of the UK shows that while on average, only just over 30% of the high street is comprised of retail outlets, (Yorkshire is top with 41.77% of retails while West Midlands has just 19.39%) that means nearly 70% of the remaining shops or businesses are services….  cafes, food and drink businesses like restaurants and bars, financial services and hairdressers. YAY! So, humans are still sociable… well mostly!!

Interestingly, the same survey claims that 43% of the average high street comprises independent businesses (ie small entreprises are holding their own over chains and department stores). It seems that local, independent shops are of high importance to Brits. We like and want more local shops – we like individuality – we enjoy a bespoke service.


Salon Mitchell

Another report, this time from … surveying 1426 Brits, and says that while 82% of Brits are shopping online monthly, we don’t like to buy everything on line.  Apparently the top three things we will choose to buy on line if possible, and don’t like to buy in store, and go to online are; • sex toys (92%) • tech accessories (81%) such as phone chargers, cases and batteries • beauty tools (80%). Which is a shame and includes the likes of hair tools

Conversely, the items we do want to buy in person in stores, and try to avoid buying online are: • bras (85%) • make-up (81%) • perfume (73%).

Drawing out the positive, if we believe we need to ensure a product is personal to us we will shop for ourselves in a bricks and mortar store… unless it’s an embarrassing item. This is a clear flag to hairdressing that you need to be aware of these consumer shopping trends, turn them to your advantage and ensure market your salon – from services to retail, as important to experience in person. You must prioritise the customer experience you offer above all else. Standard of skills and technique sadly perhaps, isn’t the key driver for your clients. They need to enjoy themselves most of all. 


What keeps people away from the high street, and sends them shopping on line is the belief that going out in person is time-wasting. Increasingly we hate to queue. We hate being confused by what’s on offer, if signage is confusing or unclear it’s irritating. We don’t like items being advertised then out of stock or not available in all sizes. We want value for money, and to know we’re getting the best offer possible. We want to be able to pay by card. Of course, most of us will never allow a machine to cut, style and colour our hair, but we will alter the services we opt for, wait longer between appointments, and buy our hair tools and care products online if that’s preferable. Keep all this in mind when planning your customer journey.


In summary, as consumers, we do prefer to shop and we value our high street, but we want to be revered, well-treated. The experience of spending money is as important as the product or service. GOOD LUCK!

Respect is a hub for UK hairdressers of all ages and stages to find out what We Love, We Hear and We Seeas the best product launches, styling advice, hairtools, education training and seminars and hairshows! Sign up to our newsletter which is sent fortnightly direct to your email, so you stay up-to-date with salon styling information, trends in session work, advice on presenting on stage or progress in educating – whatever your interest, whether you’re a trainee or creative director, an educator or team leader, you’ll find all the opportunities and ideas on

We love hairdressing; we see and we hear how you can become the best hairdresser, colourist and salon owner possible. Contact us if you’d like to know more about us. If it’s worth talking about, you’ll read it here.

Latest News

View all News

Sam McKnight’s SS24 shows
Sam McKnight’s SS24 shows
Sam McKnight’s SS24 shows
Gift boxes for this holiday season
Sam McKnight’s SS24 shows
Somber Collection
Sam McKnight’s SS24 shows
STA Studios opens its doors
Sam McKnight’s SS24 shows
Davines Regeneration Hair Tour 2023