Salonspy has just rolled out an awesome new feature called reply.with.ai. This new tool is all about giving your customers the personalised responses they crave, making sure they feel heard and valued every step of the way – sounds like a game-changer!
For those that don’t know, Salonspy is a review platform designed specifically for the hairdressing industry with one mission – to. help salons grow.
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The stats
According to Qualtrics, 96% of consumers (that’s almost everyone) checks out reviews before making a purchase, and most consumers love it when companies actually respond to those reviews. It’s all about that peace of mind, knowing that if anything comes up, you’ve got their back. Salonspy founder Adam Thomas explains that when researching a purchase or service ‘the majority of consumers are more focused on and invested in how issues are handled by a company, than what the issue actually was. Consumer peace of mind comes from knowing that should there be a problem, it will be thoughtfully received and well handled.’
And get this: repeat reviews are gold, especially in the hair biz! People are more likely to leave feedback after each appointment if they see their reviews are being taken seriously. Just ask Salv Mulé from Academy Salons – his response rate skyrocketed from 25% to a whopping 90% in just four weeks after using reply.with.ai. Impressive, right?
With over 2000 salons already on board, salonspy makes it super easy to gather real-time feedback and turn it into actionable insights to boost your business, making your clients even happier. Plus, it’s packed with cool features to help you stay on top of things, like handling both the good and the not-so-good reviews with ease.
Why Salonspy?
Most importantly, Salonspy keeps your data safe and sound. Taking privacy seriously, so you can focus on running your salon without any worries.
The best part? The new reply.with.ai feature is all about keeping things authentic and in tune with your salon’s vibe. We’ve trained our AI buddy, GPT-4, to craft responses that match your unique tone and even boost your salon’s online presence. It’s like having your own personal assistant, but for reviews!
So, join the party and let Salonspy take your salon to new heights. It’s all about innovation, efficiency, and making your life easier, while giving your clients the top-notch experience they deserve. What’s not to love?
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