Connect by Vagaro is the groundbreaking two-way communication feature aimed at enhancing client relationships and team collaboration. This new tool is accessed through the Vagaro Pro desktop or the downloadable mobile app – Connect. It has been designed to address the challenges hairdressers face in managing communications effectively, particularly in an industry where personal phone numbers are often used for business purposes.
Key Features of Connect by Vagaro
• Two-Way Chat: Connect facilitates seamless communication between professionals and their clients, as well as among team members.
• Dedicated Business Line: By utilising Connect, you can maintain organised client communications on a dedicated business line, eliminating the need to mix personal and professional interactions.
• Appointment Links: The platform allows you to easily send appointment links via text, simplifying the booking process for your clients.
• Customer Insights: Users can access customer notes and message history directly within Connect, ensuring you have all necessary information at your fingertips for effective communication.
• Team Collaboration: The tool enables 1:1 chats and group discussions among team members, promoting better internal collaboration.
• Real-Time Calendar Integration: Connect links to employees’ Vagaro calendars, providing a real-time view of their availability and status, such as time off or meetings.
Thoughts from the CEO
Vagaro’s Founder and CEO, Fred Helou, highlighted the importance of this development, noting that many businesses requested enhanced communication capabilities. The introduction of Connect not only addresses this need but also aims to foster a more engaged work environment through improved internal collaboration.
Fred stated, “Not only will providers no longer have to use their personal lines for business communications, which can help improve their work-life balance, but we hope this will also be used for team-building opportunities which play a part in fostering an engaged work environment, and more.”
With its user-friendly features and dedication to customer feedback, Connect by Vagaro is poised to revolutionise the way salons interact with their clients and each other.
To learn more about Connect, visit Vagaro.
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